Ship Windows & Manufacturing Times
1. Instock products generally ship from the Reno, NV distribution center within 72 hours. Transit time will vary per shipping method (see below).
2. QuickShip products generally arrive at the Reno, NV distribution center within 6 - 8 weeks. Transit time will vary per shipping method (see below).
3. Products that are not in-stock must be made to order and are considered special orders.
Estimated order status for special orders will not be available until approximately 8 - 10 weeks after the order is placed. Manufacturing times will depend on the product. Oly welcomes status inquiries as the estimated arrival date to the distribution center approaches. At this time, Oly can provide better details on order status.
Arrival dates to the Reno, NV distribution center are best estimates and can vary based on the product craftsmanship and availability of materials.Transit time will vary per below. A tracking number will be emailed after products ship.
Transit Times from Distribution Center to In-Home
In-stock products typically ship from our distribution center in Reno, NV within 72 hours after an order is placed.Special orders that are made to order will take 12- 14 weeks to arrive at our Reno, NV distribution center. Individual delivery times will vary depending on the product.
Arrival times to the Reno, NV distribution center are estimates and are not be guaranteed. Shortages in raw materials, severe weather conditions and production backlogs can delay shipments. Oly will do its best to communicate delays proactively. Rest assured Oly’s hand crafted product is well worth the wait.Orders sent via "UPS Ground" or “FedEX Ground” on average spend 3 - 7 business days in transit. Orders sent via Common Carrier on average spend 7 -15 business days in transit. Please keep in mind that these transit times are in addition to manufacturing times
Oly offers multiple services for delivery to your home. Please review the options below and if in doubt, please contact the Customer Care Center. Larger, heavier or fragile products must ship white glove. Specific delivery service must be noted at the time of the order.Note the order will ship as the products become available and may not ship together.
Fedex Ground for small, less fragile products.Curbside delivery to either a residence or a business via a freight carrier. This does not include breaking of the skid, debris removal or assistance into the home. Oly does not provide curbside deliver to NYC.
White glove service is a premier service and includes the scheduling of an appointment, residential delivery to a room of choice, light assembly and removal of debris. This service is an additional $400. The end customer will receive a call from the freight company to schedule a delivery appointment. It is the end-customer’s responsibility to ensure that the product will fit into the respective door frame or elevator shaft. White glove does not include professional installation of lighting or stabilizing larger items by securing them to a wall (shelving/mirrors, etc.)
Please note that all products must be opened and inspected at the time of delivery and the delivery receipt noted appropriately. Customer has the right to refuse delivery if product has been damaged in transit. This allows Oly to pursue a carrier claim on your behalf for any freight/handling damages and assist with a repair or replacement. If products are accepted as good and the carrier released, all freight/handling damages become the responsibility of the customer and Oly will be unable to assist with replacement/repair or refund.
Shipping rates are based on the zip code of the ship to address:
• Ship to addresses with zip codes beginning with: 0, 1, 2 & Florida are charged - 12% on the sales order
• Ship to addresses with zip codes beginning with: 3, 4, 5 & 6 are charged - 10% on the sales order
• Ship to addresses with zip codes beginning with: 7, 8, & 9 excluding Hawaii are charged - 8% on the sales order
Why Are there Additional Shipping Charges?
Some items require additional charges to ensure safe delivery. Artwork, lighting, glass and a variety of other items may need to be securely palleted and packaged. Lampshades may require special handling fees. Any additional shipping charge above our standard shipping cost is noted on the product page as a "delivery surcharge".
Can the product delivered to a post office box? No. Deliveries are sent by UPS or freight carrier. Post office box delivery is not available.
At this time, Oly does not ship internationally or to Canada via the website. If you are interested in delivery to any of these locations, special arrangements can be made for orders over $5000. Please contact customer service for more information as additional shipping charges, taxes and duties would apply. Note: "free shipping" will not apply to areas outside the 48 contiguous states.
Receiving Oversized Items
Furniture and large items ship via freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. The freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hour blocks) that works for you.For standard freight delivery, shippers deliver furniture to the driveway.
White Glove in home delivery is available and mandatory with certain products. If you would like the item placed inside the threshold of the home or in a particular room and would like all packing materials removed, please indicate White Glove. Freight items can be ONLY shipped within the 48 contiguous states.
What if I Miss My Appointment with the Freight Carrier?
If your scheduled appointment is missed, you will be charged a delivery trip fee. Please do not arrange for the item/items to be delivered when no one is home to receive them. If you need to reschedule the delivery with the carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.Oly can not reimburse the customer for delivery or re-consignment fees. Please schedule with care.
Standard Freight vs. White Glove
As noted on each of the products, some furniture is only available to ship Standard. Furniture assembly is not included, but may be available if it is arranged before order is placed. Please contact customer care before placing your order should you need special delivery arrangements or furniture assembly for a fee if possible.
In the case that the ship to address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges. Please contact customer care to surface any special delivery requirements.
White glove service is available for many of our large furniture items for $400. Upon delivery, carriers will unpack, place items in a designated room (2 flights of stairs is included with Premium freight delivery) and then remove the packing materials.
Assembly service is not included. If Premium delivery is available for an item, it will be presented as an option on an item's product page. The $100 charge is in addition to the standard freight shipping price and any applicable delivery surcharges.