T: 775.336.2100

Hours of Operation: 7am to 5pm PST Monday thru Friday

CONSUMER PURCHASING INFO

Terms of Purchase

By purchasing using olystudio.com, customers agree to following terms and conditions.

• At this time olystudio.com inventory is not live. As a result inventory errors may occur. If inventory errors occur, OLY will inform the customer. OLY will not capture payment if the customer does not want to wait for the item to be made.

• Although Oly does its best to ensure prices on olystudio.com are correct – OLY reserves the right to change prices at any time without notice. Prices listed on other websites may not be accepted. OLY sells product through a number of different online channels and cannot control when/if prices are updated. OLY reserves the right not to accept a price listed incorrectly on olystudio.com or on any other channel.

• Some items may have additional shipping charges due to their size, weight or handling requirements. These additional costs ensure that the items are packaged appropriately and arrive in perfect condition to your home or business. Our team will communicate additional charges when they confirm your online purchase.

Price Match

OLY wants you to be confident that you are receiving the best price anywhere by shopping with us. If you find the same exact product at a lower price, call your Oly Representative. Please note that our Price Match Guarantee applies only to identical and new product from OLY. The retailer must be an authorized OLY dealer. The product must be in-stock, available for shipment and not on an extended back order. A website link or written quote including freight and delivery for the same product(s) shipped to the same address must be provided. Sales tax, shipping and handling will be factored in to determine final price. Price Match Guarantee does not apply to sale or clearance items – see exclusions below. Additional discounts may not be applied when Price Match is used. Other restrictions may apply. Exclusions may include and are not limited to products on seasonal or flash sale, floor samples, second-hand product, stager inventory, etal

Purchase Confirmation

Shopping at Olystudio.com is simple and secure. All credit card information is protected by Authorize.Net, an industry leader in encryption.

A team member will contact you to confirm the details of your purchase and authorize payment within 48 business hours. If you need immediate help, please call your Oly representative or email: [email protected], Monday thru Friday from 7 am to 5 pm PST.

Types of Purchases

In-stock. If an item is in stock, it will typically dispatch from our Reno distribution center within 72 hours after a team member has confirmed the purchase details, freight services and captured payment off line. Transit times will vary depending on the ship to location.

Quick Ship. Oly strives to keep our most popular finish combinations in stock. If the quick-ship item is not in stock it should be here soon.

Made-to-Order. If an item is out of stock, OLY is happy to make the item in the exact finish and fabric combination chosen. Items that are not in-stock must be made-to-order and can neither returned or exchanged.

Cancellations

Cancellations on in-stock products can be made prior to the items leaving the Reno distribution center up-to 48 hours of the purchase. In-transit purchases that are cancelled will incur a restocking fee.

Please pay close attention to finish, fabric and top options when purchasing. Note: item selected may not be reflected in website photo. Cancellations of made-to-order purchases may be made within 24 hours of purchase. After 24 hours, made-to-order purchases are not returnable, non-refundable and not exchangeable.

Terms of Cancellation

• Cancellation of your purchase with a full refund may be made within 48 hours of payment (prior to shipping from Oly’s facility).

• Cancellation requested between 48 hours and 4 weeks will be refunded less a 25% restocking fee or entered as a credit of the full deposit to your account towards a future purchase.

• Cancellation requests received after 4 weeks from purchase date (prior to shipping from Oly’s facility) will results in the loss and forfeiture of 50% of the full purchase price, excluding freight.

If you would like to cancel your order within 48 hours, you may do so by emailing [email protected]. After 48 hours, orders will be treated as a Return (see below policy).

Shipping &Freight Services

Currently, OLY ships only to the continental US via olystudio.com. To find out more about potential international shipments outside of the continental US please email: [email protected].

Accessories and small tables typically ship via Fed Ex ground. A team member will be in touch to verify item availability and the optimal shipping method.

Larger items ship on a pallet to ensure safe transit. Note: purchases will ship as the items become available and may not ship together. A mandatory $ 200 Freight Service Fee is applicable per shipment.

Each Freight Service Fee includes: a scheduled appointment, delivery to a room of choice, and removal of debris. A flight of stair premium may be applicable. A third party freight company will call the customer to schedule a delivery appointment. It is the customer’s responsibility to ensure that the item will fit into the respective door frame or elevator shaft. Delivery does not include professional installation of lighting or stabilizing of larger items by securing them to a wall (shelving/mirrors, etc.)

Please note that all items must be opened and inspected at the time of delivery and the delivery receipt notated appropriately.

Customers have the right to refuse delivery if an item has been damaged in transit. If items are accepted as good and the carrier released, all freight/handling damages become the responsibility of the customer and Oly will be unable to assist with replacement/repair or refund.

Tracking Information

Once items are delivered to Reno, NV, pass quality inspection and are enroute - a tracking number will be sent out.

Return Policy

Each hand-made item incorporates a variety of natural materials with inherent variations in grain, tone, striation, and color. As such expect a degree of variation from fabric and finish samples, photos displayed in catalog, website and items in store. If in doubt, you have the option to purchase through a designer who has a sample kit or an authorized retailer.

Oly accepts returns for in-stock items in original condition with original packaging within 7 business days of delivery. Returns of in-stock items must be requested within 7 business days of delivery. Keep original packaging. Items not in original condition with original packaging will be neither accepted nor credited.

A 25% restocking fee and freight/shipping fees will be deducted from refund of returned items received in first condition.

All made-to-order purchases are final sales. Returns and exchanges are not accepted on made-to-order purchases.

Be aware

• Oly charges a 25% restocking fee for all approved returns.

• Original shipping charges and return shipping charges are non-refundable.

• Free outbound shipping is not refundable as services have already been rendered and charges were not incurred by client.

• Packaging materials must be saved to ensure safe return.

• Credit card purchases will be refunded to the card used in the original purchase upon item inspection.

To Process a Return

• Be aware that Oly charges a nominal 25% restocking fee for returns.

• Keep the original packaging. Items that are not in original condition with appropriate packaging will be not be credited or accepted.

• Email [email protected] to be assigned a Returns Merchandiser Authorization number (RMA – RMA stands for Return Material Authorization)

• Be aware: original shipping charges and charges incurred to ship items back to the distribution center are non-refundable. Return shipping charges will be deducted from the amount of the merchandise. If you misplaced or discarded the original packaging, a shipping company will assess a charge to re-pack the item(s) in appropriate packing materials. This amount will be deducted from the amount of the purchase.

• Credit card purchases will be refunded to the card used in the original purchase.

• Other retailers cannot facilitate returns. Oly cannot accept returns for purchases made from other retailers.

The following items are final sale and therefore cannot be returned or exchanged.

• Made-to-order purchases

• Items purchased on sale

• Auction / One of a Kind items

• Jewelry / Handbags

Exchange Policy

All Made-to-order purchases are final sales. Returns and exchanges are not accepted on Made-to-order purchases.

Small décor exchanges items may be accommodate on a one-time basis per order but shipping charges are non refundable per above.

Furniture items are neither exchangeable nor returnable. Be aware shipping charges and re-packaging charges incurred to ship the item back to the distribution center are non-refundable and the responsibility of the customer. Return shipping charges and re-packaging charges will be deducted from the amount of the purchase.

Freight Damage & Incorrect Shipment

Upon delivery, take time to inspect all delivered items carefully for any damage that may have occurred in transit and note the delivery receipt appropriately. All claims must be filed with Oly within 3 business days of original delivery.

A claim for shipping/handling damages will not be accepted unless the damages are noted on the carrier’s delivery receipt. The customer has the right to refuse shipment if carrier damage is apparent. Freight/Handling damage, including but not limited to damage evident on outside packaging, must be noted on carrier’s proof of delivery prior to release of the carrier’s driver or the receiver assumes full responsibility for damage. In the event the customer fails to note damages on carrier’s paperwork. Oly will be unable to initiate a claim with the carrier on behalf of the customer and the customer assumes responsibility for all damages. If an item does not arrive as specified, Oly reserves the right to have the item replaced and reshipped at no additional charge to you. Contact customer service immediately to begin this process.

Refunds

Refunds are processed to the same form of payment originally used for purchase within 30 days of confirmed receipt of the return. Note: it takes time to process and inspect the return, process the credit and for the credit to post with the card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and all associated shipping and packaging costs.